Frequently asked questions
Where can I find Dear Jane Jewelry?
When can I expect to receive my jewelry?
We aim to get your order out the door within two business days of receiving it. At that point the package takes 2-5 days to get you through USPS. We would be happy to accommodate rush shipping when we are able-hey we love pulling off a good last-minute surprise! Just please contact us prior to ordering to be sure we can accommodate the rush order.
What font do you use for your pieces?
Each piece is made using the handwriting of our founder, Leah Jones. This means you will never find an item with this font again! The act of writing out the quote before it is transferred on to the metal adds an element of connectedness between our jewelry and our customer, which is always what we strive for!
What metal are your products made from?
We specify what kind of metal is used on every product description. Items on our site are made with either sterling silver or 14k gold filled. (You can read more about 14k gold filled below.) We can certainly make pieces in other fine metals as a custom order.
Where does the name Dear Jane come from?
Dear Jane comes from a combination of concepts. First, our pieces hold sentiment from classic literature by either the written word or the hint of design from literature (for example, Art Deco is reminiscent of the time period The Great Gatsby was set in). Jane Austen, though her novels were few in number, is arguably one of the greatest female novelist to date and our business name pays homage to her. Second, each of our pieces is meant to be something that is cherished and held very dear to you.
Do you ship internationally?
We are happy to ship internationally, but please note that we declare the actual value on the customs form and we cannot guarantee a specific delivery time frame, as international orders have to go through customs. Please note we cannot be responsible for any additional fees or service charges incurred by customs or your chosen mail carrier, as each destination is different.
Are your chains sturdy?
We offer a high-quality chain with your purchase. Occasionally chains will break unexpectedly and we are able to replace the chain for up to 2 weeks after your purchase , given the damage was not caused by anything explainable. Unfortunately eventually chains break and if you've got young kids or you are active, we recommend you wear your jewelry with caution.
What is your shipping address?
For privacy reasons we don't publish our physical address.
Do you accept custom orders?
We do! We do not offer a place to purchase custom pieces directly from our site but we would love to hear from you via email if you are interested in talking more.
What is your return policy?
We want you to LOVE your piece. Please contact us if there is a problem and we will do everything we can to fix it.
What are your other store policies?
Dearjanejewelry.com respects the privacy of all our customers. This privacy & security policy outlines the information we collect about you, how we use this information, and the choices you have to review, revise and/or restrict our usage of this information.
Dearjanejewelry.com collects customer information for a variety of reasons, which include providing superior customer service, improving our customers’ shopping experience and as a means to communicate with our customers about our products, services and promotions.
We use this information to process transactions, inquiries or promotions that you initiate with us, as well as provide you with advertising tailored to your interests. Additionally, we maintain a record of your product interests, purchases and whatever else might enable us to enhance and personalize your shopping experience on this website, and to provide you with offers, promotions or information that we believe may be of interest to you.
We also monitor use of the Dear Jane company website and analyze traffic patterns to improve the website design and the products and services we offer, as well as to determine what offers, promotions or information to send to you.
Dearjanejewelry.com may disclose specific personal information about you only if required by law, governmental request or court order, or if based on our good faith that it is necessary to conform or comply with such law, request or court order. We may also disclose information about you to a company contracted to help prevent the unauthorized use of credit and gift cards.
Our Email List
We offer those who sign up for our email list advanced notice of sales and new merchandise and other Dear Jane news.
We may periodically update this privacy & security policy for new, unanticipated uses not previously disclosed. Any changes made will be posted here.
By visiting dearjanejewelry.com, you agree to accept any changes made to this policy.
The dearjanejewelry.com privacy & security policy only addresses the use and disclosure of information we collect from you on our website.
What is 14k gold-filled jewelry?
Is "gold-filled" the same as "gold fill"?
Is gold-fill actually "filled with gold"?
Is gold-filled jewelry real gold?
How much real gold is in gold fill?
How are gold-filled items marked?
What's the difference between gold-filled and gold plated?
Is gold-filled better than plated?
Is 14k gold-filled good quality?
How long does gold-filled jewelry last?
Does it contain nickel?
Is gold-filled jewelry okay for people with sensitive skin?
Will it turn my skin green?
Will it flake off?
Does it Rust?
Can I sleep in my gold-filled jewelry?
How do I take care of it?