Dear Soul Earrings

It is important to us that you love your order! If it is not quite what you expected, we are happy to return it for a different item, or issue a full refund within 15 days of the ship date. Your return must be in its original condition and undamaged. If an error occurs on our end, we will remake the piece free of charge or issue a refund.  

All available shipping methods, with stated timelines, can be found in the cart upon checkout. During peak seasons, expedited and rush shipping may not be available. standard shipping is free unless accompanied by a free promotional product. Free promotional product incurs a cost in accordance with the shipping and handling of the item in question. International shipping can take 3-6 weeks and we are not responsible for items held up in customs. In the rare event your order is lost in transit once shipped, we are not responsible, but will do what we can to help you locate it.